Warranty Information

1. Warranty Overview

At AquaArts, we stand behind the quality of our products. Our comprehensive warranty protects you against manufacturing defects and provides peace of mind with your purchase.

All AquaArts products come with a standard 5-year limited warranty from the date of original purchase. This warranty covers defects in materials and workmanship under normal use conditions.

What This Warranty Means:

• If your product fails due to a manufacturing defect, we will repair or replace it at no cost
• Coverage includes parts and labor for approved warranty claims
• Your satisfaction is our priority
• Extended warranty options may be available for additional protection

2. What’s Covered

Our warranty covers manufacturing defects that affect the function and appearance of your product. Here’s what you’re protected for:

Warranty Remedy:

When a covered defect is confirmed, we will provide one of the following:

• Repair: We will repair the product at no cost to you
• Replacement: We will provide a replacement product in working condition
• Refund: In some cases, a full refund may be issued

3. What’s NOT Covered

This warranty does not cover issues resulting from misuse, improper installation, or normal wear and tear. Here’s what’s excluded:

4. Warranty Period

Understanding your warranty timeline helps you maximize your coverage.

5-Year Limited Warranty

• Coverage Duration: 5 years from the date of original purchase
• Start Date: Date you receive the product, not the order date
• Proof Required: Original invoice or proof of purchase showing date
• Claiming Period: Claims must be filed within the 5-year period

What Happens After 5 Years?

After the 5-year warranty period expires, we still offer repair services for a fee. Contact us for pricing on out-of-warranty repairs.

How the Warranty Timeline Works:

• Year 1: Full coverage, all defects including cosmetic
• Years 2-5: Full coverage for structural and mechanical defects
• After Year 5: No warranty coverage, repairs available for fee

5. How to File a Warranty Claim

Filing a warranty claim is simple. Follow these steps to get your product repaired or replaced.

Required Documentation:

• Proof of purchase (invoice, receipt, order number)
• Product model number and serial number (if applicable)
• Date of purchase
• Clear photos of the defect
• Detailed written description of the problem
• Contact information (email and phone)

6. Care & Maintenance

Proper care extends the life of your product and helps maintain warranty coverage.

Daily Care:

• Wipe Dry: After use, wipe fixtures dry with a soft cloth to prevent mineral buildup
• Gentle Handling: Use products gently – avoid excessive force or strain
• Avoid Abrasives: Never use scouring pads or harsh brushes on surfaces

Weekly Cleaning:

• Use only mild soap and warm water
• Use soft, non-abrasive cloths or sponges
• Rinse thoroughly and dry immediately
• Check for any leaks or loose connections

Products to Avoid:

• Never use: Vinegar, bleach, or acidic cleaners on certain finishes
• Avoid: Harsh chemical cleaners or degreasers
• Don’t use: Abrasive powders or sanding materials
• Never expose: Products to extreme temperatures or direct sunlight for extended periods

Maintenance Schedule:

• Monthly: Clean aerator screens and inspect for debris
• Quarterly: Check all connections and seals for tightness
• Annually: Inspect hoses and supply lines for wear
• As Needed: Address any leaks or issues immediately

7. Warranty Transfer

If you’re selling your home or transferring ownership of a product, you may be able to transfer the warranty.

Can I Transfer My Warranty?

The original 5-year warranty is non-transferable by default. However, the remaining warranty period may apply to the new owner under certain conditions:

Warranty Transfer Requirements:

• Original proof of purchase must be provided by original owner
• Product must be in original, unmodified condition
• No previous warranty claims on the product
• Transfer request must be submitted to us in writing
• New owner must register as the account holder

How to Transfer:

1. Contact warranty@aquaart.ca with the transfer request
2. Provide original proof of purchase and new owner information
3. Submit written consent from original owner
4. We’ll confirm transfer and issue new warranty documentation

8. Warranty Exclusions

Certain situations and products may have specific warranty exclusions. Please review these carefully.

Products Not Covered:

• Products purchased from unauthorized resellers or secondary markets
• Products with missing or tampered serial numbers
• Products used in commercial applications (unless specified)
• Discontinued models (may have limited replacement options)
• Custom or made-to-order products (unless defective)

Specific Exclusions:

• Clearance Items: Often sold “as is” with limited or no warranty
• Scratch and Dent: Limited cosmetic damage coverage only
• Floor Models: May have reduced warranty coverage
• Used/Refurbished: Check specific documentation for coverage

Installation Issues:

• Improper installation by third party without supervision
• Installation that voids building codes or plumbing standards
• Installation by unqualified individuals
• Damage resulting from installation mistakes

Special Conditions:

• Products used in harsh or corrosive environments are not covered
• Commercial installations typically require commercial warranty agreements
• Bulk purchase or wholesale items may have different terms
• International purchases may have region-specific coverage

9. Frequently Asked Questions

10. Contact Warranty Support

Our warranty team is here to help. Reach out with any questions or to file a claim.

Multiple Ways to Contact Us:

• Email: warranty@aquaart.ca (Response within 24 hours)
• Phone: 1-800-991-8827 (Monday-Friday, 10 AM-7 PM EST)
• Online Form: Visit our website for the warranty claim form
• Mailing Address: See contact section below

Have Ready When You Contact Us:

• Order or model number
• Date of purchase
• Proof of purchase (if you have it)
• Detailed description of the issue
• Photos of the defect
• Your contact information

Response Times:

• Email Claims: Reviewed within 24 hours
• Phone Support: Answered during business hours
• Assessment: Decision provided within 3-5 business days
• Resolution: Completed within 7-14 business days (from approval)