Who we are
Suggested text: Our website address is: https://aquaart.ca.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Privacy Policy
Your trust and privacy are our highest priorities. Learn how we protect your personal information.
1. Introduction
At AquaArts, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when doing business with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or contact us.
We believe transparency builds trust. This policy is designed to be clear and easy to understand. If you have any questions, please don’t hesitate to contact us.
2. Information We Collect
We collect information in several ways to provide you with the best possible service and experience.
Personal Information:
- Account Information: Name, email address, phone number, mailing address, and billing information when you create an account or make a purchase.
- Payment Details: Credit card and other payment information processed securely through encrypted channels and third-party payment processors.
- Communication: Messages, feedback, and inquiries you send us through contact forms, email, or customer support channels.
- Profile Data: Design preferences, favorite products, saved items, and project history.
Usage & Technical Information:
- Website Behavior: Pages visited, products viewed, search queries, time spent on pages, and links clicked.
- Device Information: Browser type, operating system, device type, IP address, and device identifiers.
- Location Data: Approximate location based on IP address (not precise GPS data).
- Cookies & Tracking: Information stored through cookies, web beacons, and similar technologies.
Information from Third Parties:
- Data from social media platforms if you log in through them
- Information from payment processors and shipping providers
- Data from analytics and marketing partners
- Information you authorize us to collect from other sources
3. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services:
- Order Processing: Processing purchases, sending confirmations, managing shipments, and handling returns or refunds.
- Communications: Sending order updates, customer support responses, and important account notifications.
- Website Improvements: Analyzing trends, understanding user behavior, and improving our website and products.
- Personalization: Providing tailored recommendations, personalized experiences, and targeted offers.
- Marketing: Sending promotional emails and product updates (only with your consent).
- Security: Detecting fraud, preventing unauthorized access, and protecting our systems and users.
- Legal Compliance: Meeting legal and regulatory requirements.
- Analytics: Understanding how visitors use our website and improving performance.
4. Information Sharing
We are committed to protecting your privacy. We do not sell your personal information to third parties. However, we may share information in the following limited circumstances:
Service Providers:
We share information with trusted partners who help us operate our business:
- Payment Processors: Secure payment companies that process your transactions
- Shipping Partners: Courier services that deliver your orders
- Hosting Providers: Companies that host and maintain our website
- Analytics Services: Platforms that help us understand website usage
- Customer Support: Third-party tools for managing customer inquiries
Legal Requirements:
We may disclose information when required by law, including:
- Court orders or subpoenas
- Government requests or investigations
- Protection of legal rights or safety
- Enforcement of our terms and agreements
Business Transfers:
If AquaArts is acquired, merged, or if assets are sold, your information may be transferred as part of the transaction. We will provide notice of any such change.
What We Don’t Do
We never sell your personal data • We never share sensitive information (like credit card details) with marketing partners • We never share information without legitimate business reasons
5. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure.
Security Measures:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
- Secure Servers: Our servers are protected with firewalls and intrusion detection systems
- Access Controls: Only authorized personnel have access to personal information
- Password Protection: Your account is protected with encrypted password storage
- Regular Audits: We conduct regular security assessments and penetration testing
- Data Minimization: We only collect and retain information we actually need
Important Notice:
While we implement strong security measures, no system is 100% secure. Internet transmission can never be completely secure. We cannot guarantee absolute security of your information, and you provide it at your own risk. However, we are committed to protecting your data and will promptly address any security breaches.
Data Retention:
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain historical records
6. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
Access & Portability:
You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.
Correction:
You can request correction of inaccurate or incomplete information. We will update records promptly.
Deletion:
You may request deletion of your personal information, subject to legal retention requirements. We will delete information where we no longer have a legitimate reason to retain it.
Opt-Out:
You can unsubscribe from marketing communications at any time by clicking “Unsubscribe” in emails or contacting us directly.
Restriction:
You can request that we restrict how we use your information while we review a dispute or request.
Object to Processing:
You may object to certain types of processing, including automated decision-making.
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@aquaart.ca or call 1-800-991-8827. Include your name, email, and a detailed description of your request. We will respond within 30 days.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our website.
Types of Cookies:
- Essential Cookies: Required for website functionality (login, cart, security)
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your interests for personalized advertising
Managing Cookies:
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Preferences → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy → Clear browsing data
Note: Disabling cookies may affect website functionality and your experience.
Tracking Technologies:
We may use:
- Web Beacons: Small invisible images that track page visits
- Pixel Tags: Similar to web beacons, used in emails
- Analytics Tools: Google Analytics and similar services
8. Third-Party Links
Our website may contain links to third-party websites and services, including social media platforms, payment providers, and partner sites.
Disclaimer:
We are not responsible for:
- The privacy practices of external websites
- The content or accuracy of third-party sites
- Any information you provide to third parties
- Security of external platforms
Before Visiting External Sites:
We recommend that you:
- Review the privacy policy of any third-party site
- Understand their data practices before providing information
- Use caution when clicking external links
- Verify the authenticity of websites
Your Responsibility
AquaArts is not liable for any issues arising from your interactions with third-party websites or services. Please exercise caution and read their privacy policies before sharing any information.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date at the top
- Sending you an email notification for material changes
- Requiring your consent for certain changes
Your continued use of our website after changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, we’d love to hear from you. We’re committed to protecting your privacy and will address any concerns promptly.
Get in Touch
Address
8247 130 Street Surrey, B.C, V3W 7X4 Canada
Trusted service across Canada